Refund policy
We value our customers and want you to feel confident when shopping with us. Please review our policy below before placing your order.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided the order has not already shipped.
After 24 hours, cancellations are not guaranteed, as many items are prepared and packaged quickly to ensure safe arrival.
Returns & Exchanges
Due to the unique and delicate nature of our products, all sales are final.
We do not accept returns or exchanges unless your item arrives damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.
Provide clear photos of the issue so we can quickly review and resolve the situation.
Depending on the circumstances, we will offer either a replacement item (if available) or store credit.
Non-Returnable Items
For hygiene, safety, and preservation reasons, the following items are non-returnable and non-cancellable:
Wet specimens
Animal bones & skulls
Custom or made-to-order pieces
Wholesale on Demand orders
Clearance items
Contact Us
If you have any questions regarding your order, please reach out to us directly at unfortunatecadaver@gmail.com or through our website's chat feature.